General Terms and Conditions

1 Introduction

SwissLens is subject to medical device legislation imposed by CE marking, and as such,
every practitioner of SwissLens must take notice of the content of the conditions of
purchase and delivery. By ordering SwissLens products, the buyer automatically accepts
these general terms and conditions.

2 Intended use and handling

For information on the Intended Use of the various products and handling, please refer to the instructions for use.

3 Production and delivery delays

Made to measure contact lenses
Production: 1 to 3 working days.
Urgent orders (additional charges apply): manufacturing on the same day if orders are
submitted before 10:00 a.m.; manufacturing the following working day for orders after
10:00 a.m.
Delivery times
Switzerland: 1 working day
Europe: 2 working days
Disposable contact lenses and cleaning solutions
Delivery times: 2 to 7 working days

4 Invoice

Each SwissLens client receives a detailed invoice, including current credits and
discounts. If the amount due is negative or smaller than EUR/CHF 20.00, the amount is
automatically carried over to the following invoice. No refunds on credits are permitted.
Each product remains the property of SwissLens until payment is received.

5 Payment

Payments are due within 30 days of invoice. Late payments incur charges (see price
list). SwissLens reserves the right to terminate delivery if an account is in excess of 30

6 Credits

Credits are automatically calculated in invoices. The client cannot deduct any additional
Made to measure contact lenses
The contact lenses can be returned online. The reception and the handling of credit can
lead to delays before they appear on invoices.
Disposable contact lenses and cleaning solutions
No return is accepted except for guarantee.

7 SN Serial Number

Each made to measure contact lens produced by SwissLens is marked with a specific
serial number that appears on labels, delivery note and credits. SwissLens archives all
information pertaining to the contact lenses by serial number.
In order to guarantee optimum reproducibility when ordering renewals, please indicate
the serial number of the fitting lens or the lens to be re-ordered.

8 Contact lenses renewals SL6 and SL3

By ordering made to measure contact lenses with 6 monthly or 3 monthly renewal,
the fitter is committed to offering them only for the duration specified when ordering,
and to actively follow up the renewal. Each vial specifies the life span of the contact
lens it contains. In order to facilitate renewal follow-up, SwissLens provides a renewal
reminder on-line. SwissLens reserves the right to discontinue deliveries in case of
infringement of these renewal conditions.

9 Packaging

Soft made to measure contact lenses
Soft contact lenses produced by SwissLens are hydrated, sterilised and delivered in a
special solution. Sterilisation is no longer guaranteed after opening or damaging of the
closing security system. Consequently, the contact lens may not be used if a defect is
detected in the vial (break, crack, inclusion) or the solution appears not perfectly clear.
The defective contact lens should be returned unused to Swisslens, whereupon it will
be replaced without delay.
Gas permeable made to measure contact lenses RGP
Gas permeable contact lenses are professionally cleaned and then packed in special
packaging for delivery purposes only. It is imperative to clean the contact lens before it
is first fitted.
Disposable contact lenses and cleaning solutions
If a defect is detected in the packaging system, the product musn’t be used and must
be returned to SwissLens.

10 Expiry

The expiry date of the product is indicated on the label next to the symbol . This date
is only valid as long as the packaging system is intact.
The product must be destroyed after expiry of this date.

11 Miscellaneous

SwissLens offers its products for sale only to authorised persons, practices and shops
according to the country-specific legislation. Distributors are not authorised to sell
SwissLens products to non-authorised third parties. Resale on the Internet is not tolerated
and will be prosecuted. The practitioner must have at least one personal contact
with the end customer in order to inform him/her of the precautions necessary in
regards to the handling and wearing of SwissLens products. The practitioner is obliged
to pass on to their clients all necessary information and recommendations relating to
the use and care of SwissLens products as well as the information notice published by
The practitioner is also obliged to inform SwissLens about all incidents and complaints
in regards to their products. This information should be as detailed as possible and be
transmitted to the company with minimal delays, together with the faulty products.
All documentation concerning the products and their use must be stored in order to
guarantee long term support.
In order to conform to medical device legislation (CE marking), the practitioner must
preserve the traceability of products in stock or worn by his/her clients.

For France:

A made to measure contact lens that has been in contact with a client who is infected
or at risk of being infected with CJD (Creutzfeldt-Jakob disease) must be returned to
SwissLens with a comment that specifies this.

08. Mai 2019

Legal notice


SwissLens S.A.

ch. des Creuses 9

CH – 1008 Prilly


Email: at

Tel.: +41 (0)21 620 06 60

Fax +41 (0)21 620 06 65


CEO: Philippe Käppeli

Forme juridique: Société anonyme

UID: CHE 108 645 810

Numéro du registre de commerce: CH-550.0.093.912-4

Conditions of Use

Customer General Conditions of Use for the Internet SwissLens


The General Conditions of Use (henceforth “GCU”) apply without restriction or reservation to all services offered by SwissLens Ltd. (henceforth “SwissLens Ltd.”) to any physical person or corporation (henceforth “Customer”).

Presenstation of

Nature and extent of use

These general conditions regulate the use of all Internet services that are offered by SwissLens AG.

Scope and requirements

Benefits of the Internet site are described in the corresponding documents. Together with the terms and conditions of Swisslens Ltd. and the current price lists, these will form the basis of the contractual relationship between customers and of Swisslens Ltd..
Within the framework of the existing technical and operational possibilities, SwissLens Ltd. provides the Internet services provided that the customers of the computer science material, and adequate network to provide.

Safety precautions of SwissLens AG

SwissLens Ltd. strives to protect customer data from unauthorized access, misuse or loss. However, absolute protection against unauthorized access cannot be guaranteed. The SwissLens Ltd. cannot be held responsible for such abuses.

Third Parties

During third parties which can SwissLens AG to meet their Internet services at any time third parties consult.

Services/obligations of the customer


Customers are responsible for the legal and contractual use of Internet services from them.
When ordering, registration and other business contacts with SwissLens AG clients to truthful information are required.
Any other obligations of the customer resulting from the relevant contractual documents.

Technical requirements of customers

Customers are responsible for the acquisition, establishment, operation, maintenance and the legal conformity of their subscriber equipment necessary for the use of SwissLens Internet services and connections (E.g., fixed-line, Internet connection, etc.).

SwissLens S.A. does not warrant that the use of its Internet services is possible with all the installations and all the settings of the clients.

Security of the customers

The customers have to choose passwords and change regularly, or in cases of suspected abuse immediately. Passwords are to be kept carefully. The customers are fully responsible for the use of passwords.

Customers from unauthorized access by third parties protect their subscriber equipment and data from – a use by third parties is not allowed.

Content of the information;legal and contractual use;

Content of the information that customers are responsible for the content of the information that they entrust transmission and of SwissLens AG, or third parties accessing may abuses.

Measures against abuses

If there are reasonable signs of an unlawful use of Swisslens Internet services, it will be shown to concerned person or an authority or SwissLens Ltd.  a by final judgment is established. The data from the suspected customers of abuse and/or of the person concerned and/or the competent authorities announce that police will be inform and/or other competent authorities about the incident, keeping the customers for the legal and contractual provisions, discontinue use, adjust its services without notice compensation, access to the services to resolve time – and without compensation and/or, if necessary, demand compensation for damages.

SwissLens Ltd. can take the same measures if it has reason to believe, that the customers will violate , or if customers in the obtention of their access have made inaccurate or incomplete information.

Information provided by the customer


When dealing with data, SwissLens Ltd. complies with the legislation in force, in particular of the data protection law. The SwissLens Ltd. collects, stores and processes only data that are required for the fulfilment of obligations, for the maintenance and development of the customer relationship, ensuring a high quality of service, for the safety of operation and infrastructure, as well as for invoicing.

In accepting these terms and conditions, the customer allows of SwissLens Ltd. to collect information and to use them for the conception and the development of their services according to the needs of the customers and for the preparation of offers custom-made.

Liability by SwissLens AG

General provisions relating to the liability

For break of contract, the SwissLens Ltd. for proven damage is liable if it is unable to prove that it meets no fault. SwissLens Ltd. replaced unlimited damages caused deliberately or through gross negligence. Negligence is liable for damages up to the amount of CHF 50,000 per case. In this case is liable the SwissLens Ltd. for consequential damages, nor for loss of profits or loss of data. Also, you is not liable for damage caused by unlawful or illegal use of its services.

Force majeure

The SwissLens Ltd. is not liable if the provision of performance due to force majeure temporarily interrupted, partially limited or impossible. Force majeure are namely natural events of particular intensity (avalanches, floods, etc.), events of war, terrorism, strike, unexpected official restrictions, power failure, computer viruses, worms, Trojans, etc.

Duration and end of the contract

SwissLens Ltd. offers are without obligations. This means that the contract between the customer and SwissLens Ltd. begins only with the acceptance of these conditions by the customer. As far as SwissLens Ltd. expressly reserved himself, the contract only with the signature of a written document will begin.

Except for contrary provisions in the contractual documents, the contract for an indefinite duration and cannot be resolved by any written part for the end of the month.

If the resolution concerns only a part of the services provided by SwissLens Ltd., the contractual provisions for the remaining services remain applicable.

Amendments to the condition and contract

SwissLens AG reserves the right to suspend certain Internet services at any time, and their services to adapt their service descriptions and these general conditions.

Transfer of rights and obligations

The customer may transferred to other rights and obligations of SwissLens Internet services without the approval of SwissLens Ltd.

Applicable law and Court of jurisdiction

The contract is subject to Swiss law.

Place of jurisdiction is Lausanne. We reserve the right to mandatory places of jurisdiction.

Important: this is a translation from the French origin document. Therefore, the French version is the one how count legally. Any translations errors are not made with any intention and is not legally valid.

Cookie Policy for SwissLens

This is the Cookie Policy for SwissLens, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: PolConf at swisslens .ch