SwissLens gives Internet services to his customers allowing them to order lenses and to reach all the information concerning their customer relationship with SwissLens.
On our professional website orders can be calculated directly online and easily reordered.
Pending orders, last deliveries, advanced search
The status of the order is displayed in the pending orders and can be tracked on the last delivery screen. All parameters and sales information are displayed and the contact lenses can be re-ordered simply by ticking the box.
In the advanced search of your customers records, all old contact lenses can be found according to different search criteria.
Your personal prices and discounts for each product can be found online.
SwissLens offers different exchange rhythms for its products depending on material, lens type and country.
Depending on the market, the selling options are adapted according to habits and thus offer the eye specialist a flexible and simple solution for a successful sale.
The innovative exchange rhythms and made-to-measure contact lenses are an optimal answer to online sales.
SwissLens offers a simple and intuitive online returns system. All contact lenses can be registered for credit online using the professional returns form.
For quality assurance purposes, various questions about the return are asked and then credited directly after an examination.
These contact lenses do not have to be sent back to us and the credit normally appears on the next monthly invoice.
The Internet services are reserved for the customers registered by SwissLens. If you are already customer, you can ask for an access via our contact form, if are you not registered, use this registration form.
Every user referenced by the SwissLens Internet services has an individual access allowing him to reach exclusively the information concerning his store, cabinet or group. Other users cannot reach these data.
Login and password can be modified by the user at any time on your account.
The password is coded, thus SwissLens staff can’t read it. In case of forgetting, a new password must be generated.
The connections secured (HTTPS protocol).
SwissLens offers an extensive collection of different calculations around the contact lens. These are specific for our products, like Relax, but also for all contact lenses in general.
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Our phonecall line is currently closed, We apologize and try to do our best to come back as soon as possible.
Customer service email : firstname.lastname@example.org